Frequently Asked Questions
At this time we do not, but expect to have WiFi calling implemented by the last quarter of the year.
We utilize the most effective towers which are strategically located across the country. We based our 2-year study of United States Frequency Usage, which takes into account quality of service, voice quality, and reduced dropped calls ratio that offers the highest quality data signal available at peak and off-peak hours. We concluded that the best frequency to use is one which has been fully tested and approved for our network and compliant with all FCC regulatory requirements. This data supports the future expansion into having our technology function in other countries and is paramount to our vision and mission.
Furthermore, we use a mathematical algorithm that directs elements that others in the industry have used in such a modality that it makes it possible to enhance and improve the end-user experience.
As we evolve into large scale customer base size, there are many other features and additions that will assist the end user into having an exceptional experience with our service. Our roadmap timeline is projected for global expansion within 9 months after the completion of our beta time frame. The beta time frame will be completed once SIM card customer base exceed twenty five thousand users.
As we continue to grow our customer base, this will allow our available services to also increase at a rapid pace. We are passionate about our mission, which is to provide the most technology advanced service which includes consistent quality of service, secure and user friendly full spectrum voice & data service that will meet our customers’ needs in this fast-changing world.
In addition, we look to the future which takes us far beyond SIM cards. We will be introducing phones and additional products that fit the world’s communication needs in many formats that will truly be as magnificent as view of the Northern Lights in the twilight.
Currently, we do not have the ability to support eSIMS. This may change in the future as the technology evolves.
We have a Customer Care center available to you at (800) 662-4604. Our website will also provide you with a lot of helpful information as well.
Yes, MCS Global Link enrollment by EcoMobile works with 4G LTE Service on the largest nationwide networks. To receive 4G/LTE Service, you must have an unlocked GSM LTE compatible device with support of 4G/LTE bands 2,4, and 12.
We believe customers should have cell service for a low price. Communication with other humans is free in person; why not transform that to cell service?
After 5 years of service, customers may purchase a new SIM card or renew. Don’t worry, though, we will provide advance notice to the customer via their email address.
Our return policy is located here: Return Policy.
The money back guarantee is good for the warranty period of 9 days from the day of SIM being activated. Thereafter no refunds will be provided.
Yes, you may have a new number or you may keep your same number. You must purchase the “KEEP YOUR SAME NUMBER” product in order to transfer your number from your old carrier.
We utilize the GSM (“Global System for Mobile Communications”) technology, of which a standard was developed and adopted by nearly all the globe as the way to communicate via cell calls.
Yes, we do. We started selling a few reasonably priced phones tested to work on our network. The DiMora Mobile phones will be arriving in Spring of 2019.
Once unlimited data is fully established, it will not slow down. Currently, there is slowing after 2GB, and there will be updates and upgrades periodically.
Yes, if your GPS is activated, which is standard on all GSM cell phones.
You can use any unlocked 3G or 4G compatible GSM Phone that can work on Wireless Band 2,4 or 12.
The cost is the same, $600 per SIM card, regardless of how you use the service.
If it is a GSM unlocked cellular phone capable of using LTE Bands 2,4 and 12, it will work.
Yes. We recommend that you use WIFI, however, or the data will be consumed unnecessarily and your data could be throttled back until full unlimited data is available.
Contact your carrier to learn what the cost is to get out of your contract. There may be a penalty if you are under a current contract, but it could be a nominal cost and worthwhile to pay to stop having monthly charges continue with your current carrier.
Every phone is different, be sure to check with your carrier. When you put a new SIM card in your existing phone and power it back on, you will be greeted with a dialog box telling you to enter an unlock code if your phone is SIM locked to your current carrier. Refer to “Can I unlock my phone if I’m under contract with another carrier?” section.
All phones may be unlocked, even those still in a contract, although you still need to pay any contract fees owed to your current carrier.
There is a one-time cost of $600 plus applicable tax and shipping/handling. This provides you with unlimited voice, data and texting internationally to 96 countries for five (5) years with no monthly cost. We are able to provide this low cost as we are in the beginning stages of this service, which is being upgraded periodically.
Service works for five (5) years from date of activation. If damage occurs during your service timeframe, a replacement can be purchased for $30.
If it is a GSM unlocked cellular tablet capable of using LTE Bands 2,4 and 12, it will work.
You would return the SIM card and receive a replacement for $30. Our Customer Care team can assist you at 1 -800-662-4604. If you can return the SIM within the 9-day warranty period, there will be no replacement cost.
You may purchase a replacement SIM card for $30. Re-order your replacement SIM card HERE or call our Customer Care team at 1 800 662 4604
No one comes close to our price or services, MCS Global Link provides the best value for your money, for multiple mobile services including talk, text, data, digital currency wallet and banking, digital currency exchange and much more new mobile services, apps and features.
We are world-changers who believe that cell service should be forthright and direct. We believe customers should have NO monthly mobile bill. Ever.
Crystal clear phone calls, instantaneous texts, excellent data.